Return and Exchange

1.Eligibility:
The return process applies to unused items in their original form which customers can initiate within 14 days of receiving their delivery.
2.Process:
Start a return by reaching us at info@pk2world.com. Your order number together with your return reason must be included in the return request.
3.Refunds:
The refund process returns your funds at the original payment method after the item's return reaches our facility within five business days.
4.Shipping Costs:
The shipping expenses remain non-refundable to customers.
5.Exchanges:
The process for exchanges does not exist because we require customers to place new orders instead.
6.Defective Items:
The company will replace defective merchandise or process refunds for products with any issues.